| General Questions:
Insurance Questions:
Repair Questions:
General Questions
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What are your hours?
- Monday thru Friday 8:00 a.m. to 5:30 p.m. or
by appointment
- Saturday by appointment
How do I get to your location?
- You can click here for a map.
What forms of payment do you accept?
- You may endorse insurance checks to us.
- We accept cash, checks, Mastercard, Visa and
Discover.
- Insurance drafts to lien holders must be
endorsed before we can accept them. We can
assist you in obtaining the lien holder's
endorsement.
Do I need an appointment for an estimate?
- We like to schedule appointments so that you
are not waiting at the shop longer than
necessary. Of course, walk-ins are welcome.
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How long do estimates take?
- Allow approximately 20 minutes for the
estimate to be written. If there is a
substantial amount of damage, or you have an
unusual vehicle, it may take up to 40 minutes to
inspect your vehicle and write the estimate.
Is my estimate final and binding?
- An estimate is only an estimate based on
visible damage at the time the estimate is
written. Often times there is additional damage
which is not visible. A complete damage
appraisal may be written after the vehicle is
completely torn down. Your insurance company is
very aware of this. When they write an estimate
they will advise you to take their estimate to a
body shop and have the shop call them if
additional damage is found.
How long will the repairs to my vehicle take?
- We can give you an estimate of the time it
will take to complete the repairs to your
vehicle, but please remember proper repairs may
take longer than expected for various reasons.
We will let you know in advance and will keep
you informed during the repair process.
Can I get a ride home when I drop off my car?
- Yes, we would be happy to provide this
service to you. We want each customer's visit to
be a positive experience and will work
diligently towards that goal. We provide this
service within Kaufman County.
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How can I get a rental car?
- If you need a rental car, we can help you
make the necessary arrangements. Enterprise
Rent-A-Car is located in Terrell and they can
pick you up here when you drop your vehicle off
for repairs and they can drop you back off here
when your vehicle is ready. When renting a car
from Enterprise you need to provide your drivers
license, proof of insurance, and a $50 deposit
if insurance is paying for you rental and $250
deposit if you are paying for your rental.
How do I choose the right auto facility for
me?
- Auto repair facilities are not all alike.
There has been a technology revolution in the
auto repair industry in the last few years and
we have been at the forefront of it. We are
committed to offering our customers an
unparalleled standard of service because we know
our technicians will do the job right.
- We back up every one of our technicians with
the latest technology and continual training to
meet the highest factory standards. We have the
industry's highest level of recognition for an
ongoing commitment to training - the I-CAR Gold Class designation. You can be confident that
our staff understands the latest repair
technology and the unique needs of your vehicle.
Shouldn't I go back to my dealer? That's where
I bought the car.
- Ronnie’s Body Shop actually performs the collision repair work for both Paul Murrey Ford and Stanley Chevrolet. Sometimes there are items that need to be re-programmed by the dealer, but Ronnie’s Body Shop handles that for you and works with the dealers on a regular basis. Rather than automatically returning to your dealer for collision repairs ask your friends, neighbors, and relatives about the experiences they have had with collision repair, and select the shop you think will provide the highest quality result.
How can I get more information to help me make
the best decision regarding my collision repair?
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How do I determine the bluebook value of my
vehicle?
Insurance Questions
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Where do I get a claim number?
- Claim numbers are issued by your insurance
company at the time you report your accident.
Bring it in with you when you come in to begin
the repair process. Ronnie's Body Shop will do
the rest.
Do I have to pay a deductible?
- The amount of deductible that you will be
responsible for is determined by your insurance
policy. If you carry uninsured/underinsured motorist, and you were not at fault, you will
most likely have a $250 deductible. If you
aren't sure about your deductible, contact your
insurance agent, or we will be happy to help you
find out.
Who do I pay my deductible to?
- If you owe a deductible, it is your
responsibility to pay Ronnie's Body Shop when
you pick up your vehicle.
Will my insurance company provide me with a
rental car while my car is being repaired?
- If you are a claimant, the other party's
insurance company will be responsible for
providing you a rental car during the time of
repairs, if you need one. If you are the insured
party in the accident, you will need to check
with your insurance company to see if you have
car rental on your policy.
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Do I have the right to choose my repair shop
even if an insurance company is paying for the
repair?
- Yes!! You have the right to have your car
repaired at any shop you choose. Your insurance
company is required by law to pay the reasonable
cost to restore your vehicle to pre-accident
condition according to the coverages you
purchased. Your insurance policy will specify
what coverages you have.
- Ronnie's Body Shop has adopted repair procedures
that will result in the best repair possible,
both structurally and cosmetically. For example:
removing moldings, mirrors and handles before
painting, rust proofing new and welded panels,
four-wheel alignments with any structural
repairs, blending and clear coating for color
match, etc. Ronnie's Body Shop has the latest in
equipment, technicians have I-CAR designations, and the
expertise to restore your car to pre-accident
condition.
My insurance company is steering me to a certain
body shop; do I have to go there?
- You don't have to settle for less. Ronnie's Body
Shop works with all insurance companies.
My insurance company told me I have to go to a
drive-thru center in Mesquite or to Athens for
them to write an estimate or take it to one of
their "preferred" shops; do I have to do that?
- No, we can schedule an appointment for your
insurance company to write an estimate at our
shop.
Do I need more than one estimate?
- No. Texas law states that your only obligation
is to choose the shop of your choice and inform
the insurance company where the vehicle is going.
- We work with all major insurance companies and,
in our experience, it is usually unnecessary to
get multiple estimates once a claim
representative from the insurance company is
involved. In fact, it can be the case that a car
may be unsafe to drive to the next shop or
additional driving may cause more damage. It's
usually best to pick a reputable repair facility
and have your insurer deal directly with that
facility.
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Will I be forced to use the repair shop with the
lowest bid?
- The repair facility that writes the lowest
estimate is not necessarily the best place to
have your car repaired. In fact, obtaining
repairs from the lowest bidder is usually not in
the best interest of the customer. A modern,
well-equipped collision repair center represents
an enormous investment in equipment and
training.
Will you work off my insurance estimate?
- Yes, we work with all insurance companies. Bring
us their estimate and we will repair the vehicle
according to it, or contact the insurance company for you if the estimate doesn't cover
all the related damage.
Once an insurance company issues a check, am I
responsible for any additional charges?
- Any estimate is just that - an estimate. An
appraiser can only report that damage which is
visible. When additional damage becomes evident
as the repair progresses, we will contact your
insurance company and bill them directly for the
additional repairs.
How does a total loss work?
- If the damage on your vehicle is extensive
enough to declare it a "Total Loss", you and
your Insurance Company will calculate the value
of your vehicle and settle the claim. If you
need bluebook information on your car, go to www.kellybluebook.com.
Repair Questions
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What if my vehicle is not driveable, do you
provide towing service?
- Call us and we will arrange the towing for you.
If you are in need of towing services after
hours call one of the tow services listed below.
Just let them know you would like your vehicle
towed to Ronnie's Body Shop. Do not worry about
towing charges, as they will bill us directly
for these services. We will then address these
charges with your insurance company when
completing your final bill.
- Kemp Area: Harvey's Exxon 903-498-2151
(Provides "24 Hour" Towing)
- Kaufman Area: Don Wilson's Wrecker Service 469-834-8191
(Provides 24-Hour Towing)
- Scurry Area: Advance Towing 972-452-8961
- Neighbors Towing Service: 214-802-3448
Will the parts be ordered before I drop off my
vehicle for repair?
- If you leave a deposit, or the insurance check,
we will order your vehicle's parts at the time
that we receive the estimate. We will schedule your
vehicle for drop-off when the parts arrive. This
enables us to provide quicker
turnaround time.
What if additional damage is found on my vehicle
after repairs have begun?
- Ronnie's Body Shop can work directly with your
insurance company to process your claim. If
additional damage is found on your vehicle, we
will contact the insurance company and bill
these costs directly to your insurance company
ensuring that you are never put in a situation
where you owe more than your deductible.
If my vehicle's frame is damaged is it a total
loss?
- No. A car is a total loss only when the price of
repairs exceeds the insurance company's
determined value of your vehicle. Nowadays, most
cars are built using unibody (frame and body as
one) construction. Our I-CAR certified
technicians, with the aid of our state-of
the-art Shark computer measuring system, can
return your vehicle to its original factory
specifications. If it is determined that the
frame section is bent beyond repair, that
section may be replaced.
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Can you match the paint color?
- Today's modern factory finishes incorporate
multiple layers of highly specialized paints.
Ronnie's Body Shop has made a major investment
in the Dupont paint system. We take special
pride in our ability to match factory finishes
through tinting and blending techniques. We can
match pearl finishes and other 3-stage paint
systems.
How should I care for my new paint job?
- While the paint is still fresh (first 60 days)
avoid parking your vehicle anywhere that
substances could come in contact with it. This
includes under trees, where bird droppings or
sap could fall on the new paint. If droppings,
sap, or bug splatters do get on your vehicle,
they should be washed off as soon as possible
due to their acidic effect. Be careful when
adding fluids (gas, oil, etc.) to your vehicle.
Do not use a scraper on any of the paint. When
washing your vehicle within the first 60 days,
do not use a commercial car wash. Their
equipment can cause damage. Using a mild car
wash soap (NOT household detergent) and clean
fresh water, hand-wash your vehicle with a
clean, soft wash cloth or sponge. Waxing is not
recommended within these first 60 days, but
should become a regular part of your vehicle
maintenance after this period. We suggest waxing
your vehicle at least 3 times a year.
Will my vehicle be the same after the repair?
- Ronnie's Body Shop has the equipment and
training to restore your vehicle to pre-loss
condition within industry standards. Experts can always find indications of a repair. This
doesn't mean it was not repaired properly, only
that due to not having the same equipment that
the manufacturers have, shops cannot exactly
duplicate the manufacturer's work. Your vehicle
will still be cosmetically and structurally
equal to its pre-accident condition.
How will I know when my vehicle's repairs are
complete?
- You will be notified about the status of your
vehicle throughout the repair process and when
your vehicle is ready to be picked up. Feel free
to call or e-mail us during the repair process
if you have questions or concerns.
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Is there a warranty on the repairs to my
vehicle?
- Ronnie's Body Shop guarantees all repairs. Parts
and materials are subject to manufacturer's
warranty. We focus on earning your trust as a
quality business to whom you want to refer your
friends and family. This motivates us to do
everything possible to ensure your expectations
are exceeded.
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