Frequently Asked Questions

General Questions:

Insurance Questions:

Repair Questions:

General Questions

Back to top

What are your hours?

  • Monday thru Friday 8:00 a.m. to 5:30 p.m. or by appointment
  • Saturday by appointment

How do I get to your location?

  • You can click here for a map.

What forms of payment do you accept?

  • You may endorse insurance checks to us.
  • We accept cash, checks, Mastercard, Visa and Discover.
  • Insurance drafts to lien holders must be endorsed before we can accept them. We can assist you in obtaining the lien holder's endorsement.

Do I need an appointment for an estimate?

  • We like to schedule appointments so that you are not waiting at the shop longer than necessary. Of course, walk-ins are welcome.

Back to top

How long do estimates take?

  • Allow approximately 20 minutes for the estimate to be written. If there is a substantial amount of damage, or you have an unusual vehicle, it may take up to 40 minutes to inspect your vehicle and write the estimate.

Is my estimate final and binding?

  • An estimate is only an estimate based on visible damage at the time the estimate is written. Often times there is additional damage which is not visible. A complete damage appraisal may be written after the vehicle is completely torn down. Your insurance company is very aware of this. When they write an estimate they will advise you to take their estimate to a body shop and have the shop call them if additional damage is found.

How long will the repairs to my vehicle take?

  • We can give you an estimate of the time it will take to complete the repairs to your vehicle, but please remember proper repairs may take longer than expected for various reasons. We will let you know in advance and will keep you informed during the repair process.

Can I get a ride home when I drop off my car?

  • Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide this service within Kaufman County.

Back To Top

How can I get a rental car?

  • If you need a rental car, we can help you make the necessary arrangements. Enterprise Rent-A-Car is located in Terrell and they can pick you up here when you drop your vehicle off for repairs and they can drop you back off here when your vehicle is ready. When renting a car from Enterprise you need to provide your drivers license, proof of insurance, and a $50 deposit if insurance is paying for you rental and $250 deposit if you are paying for your rental.

How do I choose the right auto facility for me?

  • Auto repair facilities are not all alike. There has been a technology revolution in the auto repair industry in the last few years and we have been at the forefront of it. We are committed to offering our customers an unparalleled standard of service because we know our technicians will do the job right.
  • We back up every one of our technicians with the latest technology and continual training to meet the highest factory standards. We have the industry's highest level of recognition for an ongoing commitment to training - the I-CAR Gold Class designation. You can be confident that our staff understands the latest repair technology and the unique needs of your vehicle.

Shouldn't I go back to my dealer? That's where I bought the car.

  • Ronnie’s Body Shop actually performs the collision repair work for both Paul Murrey Ford and Stanley Chevrolet.  Sometimes there are items that need to be re-programmed by the dealer, but Ronnie’s Body Shop handles that for you and works with the dealers on a regular basis.  Rather than automatically returning to your dealer for collision repairs ask your friends, neighbors, and relatives about the experiences they have had with collision repair, and select the shop you think will provide the highest quality result.

How can I get more information to help me make the best decision regarding my collision repair?

Back To Top

How do I determine the bluebook value of my vehicle?

Insurance Questions

Back To Top

Where do I get a claim number?

  • Claim numbers are issued by your insurance company at the time you report your accident. Bring it in with you when you come in to begin the repair process. Ronnie's Body Shop will do the rest.

Do I have to pay a deductible?

  • The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry uninsured/underinsured motorist, and you were not at fault, you will most likely have a $250 deductible. If you aren't sure about your deductible, contact your insurance agent, or we will be happy to help you find out.

Who do I pay my deductible to?

  • If you owe a deductible, it is your responsibility to pay Ronnie's Body Shop when you pick up your vehicle.

Will my insurance company provide me with a rental car while my car is being repaired?

  • If you are a claimant, the other party's insurance company will be responsible for providing you a rental car during the time of repairs, if you need one. If you are the insured party in the accident, you will need to check with your insurance company to see if you have car rental on your policy.

Back To Top

Do I have the right to choose my repair shop even if an insurance company is paying for the repair?

  • Yes!! You have the right to have your car repaired at any shop you choose. Your insurance company is required by law to pay the reasonable cost to restore your vehicle to pre-accident condition according to the coverages you purchased. Your insurance policy will specify what coverages you have.
  • Ronnie's Body Shop has adopted repair procedures that will result in the best repair possible, both structurally and cosmetically. For example: removing moldings, mirrors and handles before painting, rust proofing new and welded panels, four-wheel alignments with any structural repairs, blending and clear coating for color match, etc. Ronnie's Body Shop has the latest in equipment, technicians have I-CAR designations, and the expertise to restore your car to pre-accident condition.

My insurance company is steering me to a certain body shop; do I have to go there?

  • You don't have to settle for less. Ronnie's Body Shop works with all insurance companies.

My insurance company told me I have to go to a drive-thru center in Mesquite or to Athens for them to write an estimate or take it to one of their "preferred" shops; do I have to do that?

  • No, we can schedule an appointment for your insurance company to write an estimate at our shop.

Do I need more than one estimate?

  • No. Texas law states that your only obligation is to choose the shop of your choice and inform the insurance company where the vehicle is going.
  • We work with all major insurance companies and, in our experience, it is usually unnecessary to get multiple estimates once a claim representative from the insurance company is involved. In fact, it can be the case that a car may be unsafe to drive to the next shop or additional driving may cause more damage. It's usually best to pick a reputable repair facility and have your insurer deal directly with that facility.

Back To Top

Will I be forced to use the repair shop with the lowest bid?

  • The repair facility that writes the lowest estimate is not necessarily the best place to have your car repaired. In fact, obtaining repairs from the lowest bidder is usually not in the best interest of the customer. A modern, well-equipped collision repair center represents an enormous investment in equipment and training.

Will you work off my insurance estimate?

  • Yes, we work with all insurance companies. Bring us their estimate and we will repair the vehicle according to it, or contact the insurance company for you if the estimate doesn't cover all the related damage.

Once an insurance company issues a check, am I responsible for any additional charges?

  • Any estimate is just that - an estimate. An appraiser can only report that damage which is visible. When additional damage becomes evident as the repair progresses, we will contact your insurance company and bill them directly for the additional repairs.

How does a total loss work?

  • If the damage on your vehicle is extensive enough to declare it a "Total Loss", you and your Insurance Company will calculate the value of your vehicle and settle the claim. If you need bluebook information on your car, go to www.kellybluebook.com.


Repair Questions

Back To Top

What if my vehicle is not driveable, do you provide towing service?

  • Call us and we will arrange the towing for you. If you are in need of towing services after hours call one of the tow services listed below. Just let them know you would like your vehicle towed to Ronnie's Body Shop. Do not worry about towing charges, as they will bill us directly for these services. We will then address these charges with your insurance company when completing your final bill.
    • Kemp Area: Harvey's Exxon 903-498-2151 (Provides "24 Hour" Towing)
    • Kaufman Area: Don Wilson's Wrecker Service 469-834-8191
      (Provides 24-Hour Towing)
    • Scurry Area: Advance Towing 972-452-8961
    • Neighbors Towing Service:  214-802-3448

Will the parts be ordered before I drop off my vehicle for repair?

  • If you leave a deposit, or the insurance check, we will order your vehicle's parts at the time that we receive the estimate. We will schedule your vehicle for drop-off when the parts arrive. This enables us to provide quicker turnaround time.

What if additional damage is found on my vehicle after repairs have begun?

  • Ronnie's Body Shop can work directly with your insurance company to process your claim. If additional damage is found on your vehicle, we will contact the insurance company and bill these costs directly to your insurance company ensuring that you are never put in a situation where you owe more than your deductible.

If my vehicle's frame is damaged is it a total loss?

  • No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our I-CAR certified technicians, with the aid of our state-of the-art Shark computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section may be replaced.

Back To Top

Can you match the paint color?

  • Today's modern factory finishes incorporate multiple layers of highly specialized paints. Ronnie's Body Shop has made a major investment in the Dupont paint system. We take special pride in our ability to match factory finishes through tinting and blending techniques. We can match pearl finishes and other 3-stage paint systems.

How should I care for my new paint job?

  • While the paint is still fresh (first 60 days) avoid parking your vehicle anywhere that substances could come in contact with it. This includes under trees, where bird droppings or sap could fall on the new paint. If droppings, sap, or bug splatters do get on your vehicle, they should be washed off as soon as possible due to their acidic effect. Be careful when adding fluids (gas, oil, etc.) to your vehicle. Do not use a scraper on any of the paint. When washing your vehicle within the first 60 days, do not use a commercial car wash. Their equipment can cause damage. Using a mild car wash soap (NOT household detergent) and clean fresh water, hand-wash your vehicle with a clean, soft wash cloth or sponge. Waxing is not recommended within these first 60 days, but should become a regular part of your vehicle maintenance after this period. We suggest waxing your vehicle at least 3 times a year.

Will my vehicle be the same after the repair?

  • Ronnie's Body Shop has the equipment and training to restore your vehicle to pre-loss condition within industry standards. Experts can always find indications of a repair. This doesn't mean it was not repaired properly, only that due to not having the same equipment that the manufacturers have, shops cannot exactly duplicate the manufacturer's work. Your vehicle will still be cosmetically and structurally equal to its pre-accident condition.

How will I know when my vehicle's repairs are complete?

  • You will be notified about the status of your vehicle throughout the repair process and when your vehicle is ready to be picked up. Feel free to call or e-mail us during the repair process if you have questions or concerns.

Back To Top

Is there a warranty on the repairs to my vehicle?

  • Ronnie's Body Shop guarantees all repairs. Parts and materials are subject to manufacturer's warranty. We focus on earning your trust as a quality business to whom you want to refer your friends and family. This motivates us to do everything possible to ensure your expectations are exceeded.

Located in Kaufman at
8637 County Road 148
     Home | About Us | Repair | FAQs | Contact Us